Refund policy

GIWIH — Return & Refund Policy

Effective October 10, 2026

At GIWIH — Get It While It’s Hot! — we want you to shop with confidence.

14-Day Returns

You may request a return within 14 calendar days of delivery for eligible merchandise.

To qualify, products must be unused, in their original condition, and returned with original packaging, tags, and included accessories.

Please obtain return authorization before sending anything back. Because GIWIH works with multiple suppliers, the correct return destination will be provided after your request is reviewed.

Products With Special Restrictions

• Food and pet treats: Factory-sealed, unopened, nonperishable items may qualify for return when they remain safe for resale. Opened food, opened pet treats, and perishable products are not eligible for change-of-mind returns.
• Personal-care and hygiene items: Used or opened items cannot be returned for a change of mind.
• Personalized or custom-made products: Not eligible for change-of-mind returns.
• Final-sale merchandise: Excluded only when clearly identified as final sale before purchase and where permitted by law.

These restrictions do not remove your rights when merchandise is damaged, defective, incorrect, or otherwise covered by applicable consumer-protection law.

Return Shipping

For ordinary change-of-mind returns, customers are responsible for the cost of tracked return shipping to the authorized return destination.

GIWIH does not charge a restocking fee.

If an item arrives damaged, defective, or incorrect, contact us so we can arrange an appropriate replacement, refund, or prepaid return label when required.

Refunds

After an authorized return is received and inspected, approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to post the credit.

Original outbound shipping charges generally are not refundable for change-of-mind returns unless required by law.

Request a Return

Email giwihstore@gmail.com within 14 days of delivery.

Include your order number, the items involved, the reason for your request, and photographs where relevant.

Do not send merchandise to an address printed on its original shipping package unless we have explicitly authorized that address for the return.

Questions or Order Problems

For damaged merchandise, missing items, delivery issues, or questions about a refund, contact:

GIWIH Store
Email: giwihstore@gmail.com

Nothing in this policy limits rights provided by applicable law.